At Turner Violins, we want you to be completely happy with your purchase. While we handle returns on a case-by-case basis, here’s how we generally approach them:
Faulty items: If something you’ve bought from us turns out to be faulty and you return it within a reasonable time, we’ll do our best to repair or replace it. If that’s not possible, we’ll offer a refund.
Proof of purchase: Please provide a receipt or other proof of purchase when returning an item.
Third-party repairs: We’re unable to offer refunds on items that have been repaired by someone else. Please contact us first if you believe there’s an issue – we’ll always do our best to help.
Change of mind: We don’t offer refunds if you simply change your mind unless the item was bought without being seen (e.g. online or by phone). In that case:
- Let us know within 14 days of receiving the item
- Return it within another 14 days
Condition: Items must be returned in the same condition they were sold. Customers are responsible for return postage, and any damage due to poor packaging may reduce the refund.
We stand behind the quality of our instruments and service. If something’s not right, we’ll do everything we can to put it right.